FAQ

Is It Safe to Shop At lolitain.com

At lolitain.com, we go to the extreme to ensure the safety of our customers' information. We do not store your payment information on the website. Payments made through PayPal are processed by PayPal Company, It is considered to be secure and trustworthy. We also do not disclose your information to third parties. For more details, please see our privacy notice. It is safe to shop at lolitain.com.

I Want to Make Orders

Please place orders using our online shop system for products you prefer. It is quite easy to register with lolitain.com. Go shopping right away. You can attempt to place orders by email, fax, or phone for some special occasions. If there is special occasion, please first kindly contact with our customer service representatives. Before placing orders, please register with lolitain.com. By the way, any products added to your online cart remain there until you check out or remove them.

I Can't Log In

Please follow the following instructions:

1. Check your login details. Your login username is the email address you used for registration. It might be a problem caused by lolitain.com system maintenance - Please wait 30 minutes and try again.

2. Ensure that cookies from www. lolitain.com are accepted in your browser (Internet Explorer or others). If through the above methods it still does not work, please contact customer service. Our customer service representative will help you to resolve the issue.

3. TIP: If you're not sure if the problem is with us or you, please test by logging in with a different set of computers, or try different browsers.

4. If you have forgotten your password, please go here to get a new password.

5. If you made a mistake when you registered, and you can't access your account, and you've never made any orders, it might be quickest to just use the registration to sign up again for a new account.

How Can I Check The Status of My Order after Payment

During the process of purchase, you will receive several emails from us. There will be an email confirming your order information. We will also email you the tracking number after we ship out your package. You also can log in your lolitain. account to check status of all your orders. Log in. You can also contact with our online salesman or customer service representative to get assistance

Cancel Your Order before Payment

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of "test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order.Note: If your order is staying more than one week you may not be able to "reactivate" it by sending payment, as prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your item.

Cancel Your Order after Payment

If you have already paid for your order and wish to cancel, please contact customer service as soon as possible.

Change Your Order after Payment

Please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

To add items to your order without canceling any previous items, contact us. There is no charge for this service.Note: If the goods have already been delivered we cannot cancel or change the order. See returns and refund policy.

Do You Have A Guarantee or Warranty

All the products are produced strictly in accordance with the production procedures: quality inspection on the assembly lines and strict quality inspection for finished product. Only high-quality goods can leave the factory and all our manufacturer's factories. We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line. If you want to know about Return Policy, Please Click Here.

Why Was My Paid Order Canceled

Why did you refund my payment? If we returned your money to you and closed your order, it is most likely because we were unable to verify your payment, or the products you ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you, but if we can not get in touch with you within 5 days after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order. Possible reasons for refunding money are:

- PayPal account name and address does not match your order's shipping address, and there was no response when we try to contact you.

- The products you ordered are out of stock (we usually keep our inventory stocked and updated), and there was no response when we try to contact you.

I Want to Cancel An Order Placed Wrongly

1. CANCELLATION BEFORE PAYMENT

If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of "test" orders each day which our members are using to quote certain cart contents and save the invoice for later references.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we are not processing your order.

If your order is staying unpaid more than a week, please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency may change. You may need to repeat the order with a new cart.

2. WITHDRAWING AN ORDER AFTER PAYMENT

If you have already paid for an order and want to cancel it, please contact us as soon as possible.

If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still have time to make changes. If the package has already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.

If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.

Checking Orders

During the process of purchase, you will receive several emails from us. There will be an email confirming your order information, and we will also email you the tracking number after we ship out your order. You also can log in your lolitain account to check status of all of your orders. By clicking "My Account" on the upper side on our site, you may check all your orders and their status. Please log in.

You can also contact our online salesman or customer service representative to get assistance.